Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Not Enough application, websites, and related services (the "Service") provided by NOT ENOUGH APP ("we", "us", "our"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Not Enough is a self-reflection and emotional wellbeing companion that offers journaling, guided rituals, soothing audio, AI-generated reflections and prompts, and related tools. Free and paid subscription tiers are available; paid tiers unlock additional features described on our Pricing page.

The Service is not medical, psychological, or crisis care. It is not a substitute for advice or treatment from a qualified professional. If you are in crisis or need urgent help, contact your local emergency services.

2. Eligibility & accounts

You must be at least 13 years old (or the minimum age required in your country) to use the Service. If you use the Service on behalf of an organisation, you confirm you have the authority to bind it. You are responsible for keeping your credentials confidential and for all activity under your account, and you agree to provide accurate information and keep it up to date.

3. Acceptable use

You agree not to misuse the Service, including by:

• breaking any applicable law or third-party right;
• committing fraud, sending spam, or impersonating anyone;
• uploading malware or interfering with the Service's security, integrity, or availability;
• scraping, probing, reverse engineering, or attempting to circumvent technical limits;
• infringing intellectual property or privacy rights.

4. AI features

Parts of the Service use generative AI to create text, prompts, and reflections in response to your input. You agree that:

• You will not use AI features to produce illegal content, hate speech, harassment, deepfakes, sexual content involving minors, malware, or to jailbreak the system.
• You are responsible for your prompts, how you use outputs, verifying their accuracy, and ensuring you have the rights to any content you input.
• AI outputs may be inaccurate, incomplete, or biased and are not suitable as professional medical, psychological, legal, or financial advice.
• We may filter, refuse, remove, or restrict prompts or outputs that violate these Terms, and we may suspend accounts that do so repeatedly.
• If you believe AI output infringes your rights, contact us via the in-app Contact form for a takedown review. Repeat infringers may have their accounts terminated.

As between you and us, you retain rights in the inputs you submit, and you receive a non-exclusive right to use the outputs you generate, subject to these Terms and applicable law.

5. Your content

You keep ownership of the journal entries, confessions, and other content you create. You grant us a limited, worldwide, royalty-free licence to host, store, transmit, and process that content solely to operate and improve the Service for you. We do not sell your content.

6. Our intellectual property

The Service, including its software, design, branding, prompts, copy, and documentation, is owned by NOT ENOUGH APP or our licensors and is protected by intellectual property laws. Subject to these Terms we grant you a limited, non-exclusive, non-transferable right to use the Service for your personal, non-commercial use within your chosen plan. You may not resell, redistribute, or reverse-engineer the Service.

7. Payment, subscriptions & taxes

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. By purchasing a subscription you also agree to Paddle's Buyer Terms, which govern payment, billing, taxes, renewals, cancellations, and refund mechanics. Subscriptions renew automatically at the cadence shown at checkout until you cancel. You can cancel at any time via the customer portal Paddle provides; cancellation takes effect at the end of your current billing period.

8. Free trials

Where a free trial is offered, you may be required to provide a payment method. Unless you cancel before the trial ends, you authorise us (via Paddle) to charge the subscription fee when the trial ends.

9. Service availability

We work hard to keep the Service running but do not guarantee that it will be uninterrupted, error-free, or available at all times. The Service is provided "as is" and, to the fullest extent permitted by law, we disclaim all implied warranties including merchantability and fitness for a particular purpose.

10. Suspension & termination

We may suspend or terminate your access for material breach of these Terms, non-payment, suspected fraud or security risk, or repeated or serious policy violations. You may stop using the Service and close your account at any time. On termination, the licences granted to you end and we may delete your content after a reasonable period; you can request an export beforehand by contacting us.

11. Liability

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to the Service is limited to the fees you paid us in the twelve months before the claim. We are not liable for any indirect, consequential, special, incidental, or punitive damages, including loss of profits, data, or goodwill. Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence where such limitation is not permitted by law.

12. Indemnity

You will indemnify and hold NOT ENOUGH APP harmless from claims arising out of your content, your unlawful use of the Service, or your breach of these Terms.

13. Changes

We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Your continued use after changes take effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the jurisdiction in which NOT ENOUGH APP is established, without regard to conflict-of-laws principles. Disputes will be subject to the exclusive jurisdiction of the competent courts of that jurisdiction, except where mandatory local consumer law provides otherwise.

15. Contact

Questions about these Terms: use the Contact form in the app.